Privacy policy

What we collect

Only what the service needs. Specifically:

• Account: name, phone number and/or email address, profile photo if you add one, chosen language.
• Owner: account type (individual or agency), company name where applicable, identity document, and, if you provide them, driving licence and vehicle registration. The mobile money account used to pay you out.
• Listings: make, model, plate, city, handover area, vehicle photos, prices and availability.
• Bookings: dates, driver option, amounts, status.
• Payments: amounts, references and transaction statuses. No bank details or mobile money code passes through or is stored on our servers: payment is handled by our provider.
• Inspections: photos, videos, checklist items, timestamps and both parties' signatures.
• Disputes and reviews: reason, exchanges related to the resolution, rating and comment.
• Notifications: device identifier for push notifications, and a delivery log (channel, date, success or failure).
• Technical: IP address when requesting a sign-in code, to limit abuse.

Why

• Running the service: listing a vehicle, booking, paying, producing the contract and the inspection report.
• Verifying owners before letting them publish — it is what makes trust possible between people who do not know each other.
• Securing payments and the deposit, and being able to refund.
• Settling a dispute: without time-stamped inspections, no decision would be possible.
• Keeping you informed about the steps of your rental.

Who has access

Identity documents and inspection files are never public: only the administration team can open them, and inspection files are also available to the two parties of that rental.

• Our payment provider, to collect and pay out.
• Our hosting providers, which store the data in Europe.
• Messaging and notification services, to reach you.

What others see of you

Your name and, if you set one, your profile photo appear to the people you rent with, and on the reviews you leave. Your phone number is shared with the other party only once the booking is confirmed. Your identity documents are never shown to other users.

How long

As long as your account exists. When you delete it, your identity is erased: name, number, address, photo, identity documents and payout account. Past bookings and payments are kept without your identity, because the platform's accounting and dispute settlement depend on them.

Deleting your account

In the app: Account tab, then Edit my profile, then Delete my account, at the bottom of the screen. Deletion is refused while a rental is ongoing or a payment is being processed — finish it or wait for it to settle, otherwise no one could refund you.

If you no longer have access to the app, write to us and we will handle the deletion.

Your rights

You can view and correct your name, photo and language directly in the app. For anything else — access, correction, deletion, objection — write to us.

Contact us

In the app: Account tab.